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Returns and Shipping

Shipping & Returns

 

Fast, FREE Shipping on all orders
We offer FREE ground shipping on all orders; overnight, 2-day and 3-day options are also available. Products usually ship the same day if ordered before 2 p.m. MFree Shipping Truckountain Time and the vast majority of our products ship within two business days.

60-day Money-back Guarantee
We want you to be completely happy with your purchase. If you’re not satisfied, return it within 60 days. The original outbound shipping will be deducted from your refund. If your product is defective, we’ll pay
your return shipping and you can choose to receive a new unit or a full refund. Just contact us for a return authorization number ( avsales@listenup.com or 877.744.1179), make sure the product is in like-new condition, and pack everything (including remote, owner's manual, power cord, etc.) securely in the original packaging. 

*Items that are specially delivered, such as some larger televisions, floorstanding speakers and furniture, are not included in this offer. If a product is defective or damaged, however, there is no charge for returning it, and there is no re-stocking fee as long as all of the original equipment is complete and returned in good condition.

Here’s a checklist to help you prepare your shipment back to us and avoid restocking fees or return refusal:

1. Item must have the RA number on the shipping label.
2. Item must be in like-new condition. ListenUp may refuse a return or charge a restocking fee when the item is not returned in like new condition.
3. Item must be shipped in all the original packing.
4. All accessories included in the original shipment (power cords,
cables, etc.) must be returned in the box.
5. All manuals, warranty cards and other printed materials must be
returned in good condition.
6. Use standard packing tape (no duct tape, please).
7. Please don’t write on the original box.
8. Affix the shipping label to the box with RA number written on it.
9. Be sure to cover or remove any shipping labels remaining on the box.

ListenUp may refuse a return or charge a restocking fee when the item is not returned in like new condition. Items may be refused or a restocking fee may be incurred for the following reasons.

  • A serial number not matching the serial number on the unit originally shipped by ListenUp.
  • Parts or original product packing material missing.
  • Improper repackaging resulting from damage during the return shipment.
  • Heavy use (such as when a projector shows more than two hours of use).
  • Physical damage - drops, scratches, spilled liquid, or other mishandling resulting in damage

Credit or Exchange, 60 days
You may return merchandise for credit toward a future purchase or exchange for another item any time within 60 days of purchase. You may contact us by e-mailing us at avsales@listenup.com. We will notify you of your credit or exchange, via e-mail, once we have received and processed the returned item.

60-day Price Guarantee
If within 60 days of your purchase you find the same product advertised for less (from an Authorized Internet Dealer), we'll refund the difference. Just contact us at mailto:avsales@listenup.com or 877.744.1179.

Exclusions
These policies do not apply to commercial or contract sales, which are subject to the terms of the contract. Installed equipment may not be returned for refund, credit or exchange, except by agreement of the Webmaster and payment of a restocking fee. You may contact us by e-mailing us at avsales@listenup.com. We will notify you of your refund credit or exchange, via e-mail, once we have received and processed the returned item.

Special order items may not be returned for refund, credit or exchange. You may contact us by e-mailing us at avsales@listenup.com.

*Items that are specially delivered, such as some larger televisions, floorstanding speakers and furniture, are not included in this offer. If a product is defective or damaged, however, there is no charge for returning it, and there is no re-stocking fee as long as all of the original equipment is complete and returned in good condition.