FAQs

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Q: Isn’t shipping really expensive for electronic equipment?
A: We offer fast, FREE SHIPPING on most items

How does FREE ground shipping on all orders sound? Yeah, we thought you might like that. Can’t wait another day? Trust us, we get it. Overnight, 2-day and 3-day options are also available. Products typically ship the same day if ordered before 2 p.m. Mountain Time, and the vast majority of our products ship within two business days. Items requiring freight shipping are not eligible for expedited shipping

Q: How will I know the status of my order?
A: We provide timely order confirmation, shipment notification and tracking information

When you place an order you’ll receive an automatically generated email with an order number. Once your order is in the shipping process, you’ll receive another email with a tracking number (please note that this tracking number is usually not active in the UPS system until after 6 p.m. Mountain Time.)

Q: What if I’m unhappy with my purchase?
A: We offer a 60-day Money-back Guarantee with FREE RETURN SHIPPING

If you’re not satisfied with your purchase, neither are we. That’s why we offer free return shipping on return on most products within 60 days of purchase. You can either exchange it for a different product or we’ll refund your money — it’s totally up to you. Just contact us for a Return Authorization number, make sure the product is in like-new condition, and pack everything (including remote, owner’s manual, power cord, etc.) securely in the original packaging.

Items that are specially delivered, such as some larger televisions, floorstanding speakers and furniture, are not included in this offer. If a product is defective or damaged, however, there is no charge for returning it, and there is no restocking fee as long as all of the original equipment is complete and returned in good condition.

Q: What if I purchase the product then find it less expensive elsewhere?
A: We have a 60-day Price Guarantee

If within 60 days of your purchase you find the same product advertised by an Authorized Internet Dealer for less, we’ll refund the difference! Just contact us at contact@listenup.com or 1-877-744-1179.

Q: How secure is my online transaction?
A: All of our checkout options are verified, secure and accredited

ListenUp guarantees the safety of your credit card number and personal information by employing VeriSign, the leading secure sockets layer (SSL) Certificate Authority that enables secure e-commerce and communications for thousands of websites worldwide. VeriSign is your trusted mark of high assurance for Internet security as it provides the strongest SSL encryption currently available.

Q: What are my payment options?
A: We offer multiple convenient payment methods.

ListenUp.com accepts American Express, Discover, Mastercard, Visa, Checkout by Amazon and even personal checks when verified through PayPal.

Q: How long has ListenUp been in business?
A: Since 1972, over 50 years of excellence in customer service

ListenUp was started in 1972 with one goal in mind: to provide the absolute best in sound reproduction. Over the years our focus has grown to include the best in video and custom installation as well, and today we’re focused on weaving together technology and design to create awe-inspiring residential and commercial spaces. You can learn more about our history here, and see some of the awards we’ve won, including 2006 Top-10 Retailer of the Year from AudioVideo International magazine, here. Here’s an informative history of ListenUp, and here are some of the awards we’ve won along the way, including 2006 Top-10 Retailer of the Year from AudioVideo International magazine.

Q: For high quality electronics how certain can I be that I’m buying the right equipment?
A: Our staff is composed of knowledgeable professionals, each with multiple years of hands-on A/V experience.

Our salespeople, both on our e-commerce site and in our stores, are career A/V professionals with extensive experience and training in all facets of home entertainment.

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