Frequently Asked Questions

How long has ListenUp been in business?

ListenUp's story is one of enduring passion and continuous evolution. In 1972, founders Walt Stinson and Steve Weiner opened their first store on Pearl Street – a location that still remains. Beyond being a destination for high-end audio equipment, ListenUp became a curator of sonic experiences, supporting over 300 live radio broadcasts and capturing legendary performances by artists like Muddy Waters and John Prine. This earned us the esteemed title of "Sound By ListenUp," establishing our reputation as Denver's foremost audio experts.

While rooted in our Pearl Street origins, ListenUp has transformed into a multi-location tech haven, offering smart home solutions, home theater systems, and cutting-edge audiophile equipment. Seamlessly adapting from vinyl records to streaming platforms, we maintain an unwavering commitment to quality and customer service. Today, ListenUp stands as a trusted Denver institution, welcoming audiophiles and tech enthusiasts seeking personalized expertise and a meticulously curated selection of top-tier gear. 

I love ListenUp, how do I leave a review about my purchase?

We're thrilled to hear you're a ListenUp fan! Sharing your love is simple: leave a review for your purchase on our website by visiting the page for the product you purchased, clicking on ‘Reviews’ and then use the 'Write a Review' button to submit your review.. We also love hearing feedback on Google Reviews, Yelp, or social media - tag us @listenup_av. Your voice helps us keep making things awesome.

What types of equipment do you sell?

ListenUp specializes in high-fidelity audio and video equipment for music lovers, home theater enthusiasts, and audiophiles. Our product range includes streamers, receivers, amps, speakers, headphones, projectors, and more from top brands. We also offer a trade-in program, custom installation services, and commercial project design.

Do you offer installation and design services?

Absolutely! ListenUp excels in custom installation and design services. Our team of CEDIA-certified professionals provides end-to-end support, from initial planning to budget management, installation, and training. Expect complete technology design, residential and commercial expertise, complimentary consultations, expert installation, seamless integration, and post-installation support.

Learn more about our custom services on our Residental Spaces page.

Do you offer free shipping?

We offer FREE ground shipping on all standard sized orders over $50; overnight, 2-day and 3-day options are also available. Products usually ship the same day if ordered before 3 p.m. Mountain Time and the vast majority of our products ship within two business days.

*Items that are specially delivered, such as some larger televisions, floorstanding speakers and furniture, may be shipped via freight carrier. 

Do you offer trade-in or buyback programs for used equipment?

Yes! ListenUp offers a trade-in program for audio in good working condition. Get a quote online or by calling us, ship or bring in your equipment, and receive credit towards your new purchase. It's a convenient way to declutter, save money, and support sustainability.

Learn more about our trade-in program here.

What is your return policy?

Check out our comprehensive return policy on our Returns & Refunds page that also includes detailed information about our 60-Day Satisfaction Guarantee and our Price Matching program.

What if my product arrives defective?

Contact us immediately, describe the issue, and we'll provide options such as replacement, repair, or refund. We'll handle the return process, keeping you informed throughout. Just let us know via chat, our toll free number 877-744-1179, or email us at contact@listenup.com.

Do you charge restocking fees for returns?

Typically, we don't charge restocking fees if the item is returned within 60 days, in its original condition and packaging. Some exceptions may apply, so check the product details or contact customer service for clarification. Learn more on our Returns & Refunds page.

Do you buy equipment?

It depends! Explore our trade-in program for a convenient way to upgrade and support sustainability. Get a quote, ship or bring in your equipment, and receive credit towards your new purchase. Learn more here

Will you come to my house to set up a product I purchased?

Installation services are available for certain products, and our team can guide you through setup with detailed manuals, online tutorials, and support. Check our Residental Spaces page for more information or contact us via chat, our toll free number 1-877-744-1179, or email at contact@listenup.com.

What is the return policy on open box equipment?

Open-box items generally follow our standard return policy, but exceptions may apply. Check the specific product details, look for disclaimers, or contact customer service for confirmation. Learn more on our Returns & Refunds page.

What type of financing does ListenUp offer?

We've partnered with Affirm (https://www.affirm.com/how-it-works ) for orders above $50, providing you with versatile financing options. Affirm offers various payment plans with different interest rates and terms, allowing you to choose a plan that suits your budget. During checkout, you can assess your eligibility and explore the available financing options. Additionally, ListenUp accepts all major credit cards, ensuring a seamless purchasing experience, and offers the convenience of PayPal as another option.

Can I track my order online?

Tracking your ListenUp order is simple and efficient! Start by visiting the ListenUp website and accessing the "My Account" option in the top right corner. Log in using your email address and password, then click on "My Orders" to view recent orders. Find the specific order you want to track under "View Order Details," and navigate to the "Shipping Information" section to locate your tracking number and carrier's website link. Click on the tracking number to monitor your package's location and estimated delivery date. Opt for email or text alerts for real-time updates.

For smooth tracking, ensure you provide the correct email address during order placement. If tracking information is delayed, contact ListenUp customer service for assistance.

*Note that larger, heavier items may ship differently, and details for tracking freight shipments will be provided separately for your convenience.