Privacy Policy

Last Updated: 5/26/26

ListenUp (“ListenUp,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, shop with us, request a consultation, use our services, communicate with us, or interact with our advertising, marketing, or customer support.

This Privacy Policy applies to users in the United States.

Information We Collect

We may collect personal information that you provide directly to us, information collected automatically when you use our website, and information we receive from service providers, business partners, and marketing partners.

This may include:

• Name, email address, phone number, billing address, shipping address, and account information.
• Order history, products viewed, products purchased, service requests, consultation requests, warranty information, and customer support history.
• Payment and transaction information needed to process purchases. Full payment card information is handled by our payment processors.
• Website activity, including IP address, device information, browser type, pages viewed, products viewed, search terms, referring URLs, interactions with emails or advertisements, and similar technical information.
• Communications with us, including emails, phone calls, chat messages, form submissions, reviews, surveys, and support requests.
• Marketing preferences, cookie preferences, privacy choices, and opt-out settings.
• Financing-related information if you choose to apply for or use financing through one of our financing partners.

We do not seek to collect sensitive personal information unless it is necessary for a transaction or service you request, legally permitted, or voluntarily provided by you. We do not use sensitive personal information to infer characteristics about you.

How We Collect Information

We collect information in the following ways:

• Directly from you when you place an order, create an account, request a quote or consultation, contact us, sign up for emails or texts, participate in a promotion, submit a review, or otherwise communicate with us.
• Automatically through our website using cookies, pixels, tags, web beacons, server logs, and similar technologies.
• From third parties such as payment processors, shipping providers, fraud-prevention providers, financing partners, analytics providers, advertising platforms, marketing partners, affiliate/referral partners, social media platforms, and customer support tools.

How We Use Information

We use personal information to:

• Operate, maintain, secure, and improve our website and services.
• Process orders, payments, returns, exchanges, warranties, and service requests.
• Provide customer support, product recommendations, design consultations, installation services, and technical assistance.
• Communicate with you about orders, appointments, shipping, returns, service visits, accounts, and customer support matters.
• Send marketing communications, newsletters, promotions, and product updates, subject to your choices.
• Personalize website content, product recommendations, and advertising.
• Measure website performance, advertising effectiveness, and customer engagement.
• Detect, investigate, and prevent fraud, security incidents, and misuse of our website or services.
• Comply with legal, tax, accounting, regulatory, and law-enforcement obligations.
• Enforce our terms, policies, and agreements.

Cookies, Pixels, and Tracking Technologies

We use cookies and similar technologies to support website functionality, shopping cart operation, checkout, account login, fraud prevention, analytics, advertising, affiliate attribution, personalization, customer support, and marketing measurement.

Some technologies are necessary for the website to work properly. Others help us understand how visitors use our website, improve our services, measure advertising performance, show relevant ads, provide personalized experiences, or support promotions.

These technologies may involve third parties such as analytics providers, advertising networks, social media platforms, email marketing providers, affiliate/referral partners, customer support tools, and promotion partners.

You can manage certain choices through our cookie preference tool, browser settings, unsubscribe links, advertising industry opt-out tools, and Global Privacy Control where legally required. Some choices may affect website functionality.

Advertising, Analytics, and Targeted Advertising

We may use advertising and analytics technologies to understand website activity, measure marketing performance, show relevant ads, limit repetitive ads, and understand whether advertising leads to purchases or other actions.

These technologies may collect or receive information such as IP address, device identifiers, browser information, pages viewed, products viewed, interactions with ads or emails, referring URLs, and purchase or conversion events.

We do not sell personal information for money. However, we may share personal information or online identifiers with advertising, analytics, or marketing partners in ways that may be considered a “sale,” “sharing,” or “targeted advertising” under certain U.S. privacy laws. You may opt out as described below.

Customer Support, Chat, and Communications

If we offer live chat, automated chat, phone support, email support, or similar customer service tools, we may collect the information you provide in those communications, including contact information and the content of the conversation. We may record, transcribe, review, or analyze customer service communications for quality assurance, training, troubleshooting, security, and customer support purposes.

If third-party customer support technology is used, those providers may process communications on our behalf.

Promotions, Giveaways, Reviews, and User Content

If you participate in a promotion, giveaway, contest, survey, review program, or similar feature, we may collect information needed to administer the program, verify eligibility, communicate with you, and comply with legal requirements.

If you submit reviews, comments, photos, questions, or other user content, that content may be displayed publicly or used for customer support, marketing, or business purposes, subject to applicable terms and laws.

How We Disclose Information

We may disclose personal information to:

• Service providers and processors that help us operate our website, process payments, fulfill orders, ship products, provide customer support, send communications, prevent fraud, host data, provide analytics, manage reviews, or support marketing.
• Payment, financing, and fraud-prevention partners that process payments, evaluate financing applications, verify identity, assess risk, or complete transactions you request.
• Shipping, delivery, installation, warranty, and service partners involved in delivering products, scheduling service, handling returns, supporting warranties, or providing services you request.
• Advertising, analytics, and marketing partners that help us measure marketing performance, provide targeted advertising, personalize content, analyze website activity, or manage email/SMS marketing, subject to your privacy choices.
• Business and promotion partners involved in co-branded promotions, contests, sweepstakes, affiliate/referral programs, or other joint offerings.
• Legal, safety, and compliance recipients when disclosure is required or appropriate to comply with law, protect rights, prevent fraud, or protect safety.
• Successor entities in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.

Your Privacy Choices

Depending on where you live, you may have the right to:

• Know or access personal information we collect about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information.
• Request a portable copy of certain personal information.
• Opt out of sale, sharing, targeted advertising, or certain profiling.
• Limit certain uses of sensitive personal information, where applicable.
• Appeal a denial of a privacy request, where applicable.
• Not be discriminated against for exercising privacy rights.

You may submit a privacy request by contacting us at:

Email: contact@listenup.com
Phone: 877-744-1179
Mail: ListenUp, 5295 East Evans Ave., Denver, CO 80222

You may also use the Your Privacy Choices or Do Not Sell or Share My Personal Information link on our website, where available.

Global Privacy Control

We honor Global Privacy Control and other legally required universal opt-out mechanisms as requests to opt out of sale, sharing, and targeted advertising where required by applicable law.

If your browser or extension sends a valid Global Privacy Control signal, we will treat that signal as an opt-out for that browser or device. Because Global Privacy Control is browser- and device-based, you may need to enable it separately on each browser and device you use.

California Privacy Rights

California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act. These rights may include the right to know, access, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and not be discriminated against for exercising privacy rights.

We do not sell personal information for money. We may share personal information for cross-context behavioral advertising. California residents may opt out by using the Do Not Sell or Share My Personal Information or Your Privacy Choices link on our website, by contacting us, or by using a valid Global Privacy Control signal.

Colorado and Other U.S. State Privacy Rights

Residents of Colorado and other U.S. states may have rights to access, correct, delete, or port personal information and to opt out of targeted advertising, sale of personal information, or certain profiling.

Where required, we honor universal opt-out mechanisms, including Global Privacy Control. If we deny a privacy request, you may have the right to appeal by contacting us using the information in this Policy.

Verification of Requests

To protect your privacy and security, we may need to verify your identity before fulfilling certain requests. We may ask you to provide information that allows us to match your request to information we maintain, such as your name, email address, phone number, order information, or account information.

Authorized agents may submit requests where permitted by law. We may require proof of authorization and may ask you to verify your identity directly with us.

Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide services, complete transactions, maintain accounts, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and maintain business records.

Retention periods vary depending on the type of information, the purpose of collection, legal requirements, and operational needs. For example:

• Order, transaction, tax, and accounting records may be retained as required by law.
• Account information may be retained while your account remains active.
• Marketing information may be retained until you unsubscribe, opt out, or the information is no longer needed.
• Cookie, analytics, and advertising data may be retained according to our settings and vendor retention periods.
• Customer service records may be retained for quality assurance, training, dispute resolution, and service history.

Email, Text, and Marketing Communications

You may opt out of marketing emails by using the unsubscribe link in the email or by contacting us. You may opt out of marketing text messages by following the instructions in the message or contacting us.

Even if you opt out of marketing communications, we may still send transactional or service-related messages, such as order confirmations, shipping updates, appointment reminders, warranty communications, account notices, or customer service responses.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. We do not knowingly sell or share personal information of consumers under 16 without legally required consent.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, system, or transmission is completely secure, and we cannot guarantee absolute security.

Third-Party Links and Services

Our website may link to third-party websites or services. Third-party websites, apps, social media platforms, payment providers, financing providers, advertising partners, or other services may have their own privacy policies and practices. We are not responsible for the privacy practices of third parties we do not control.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date and provide additional notice where required by law.

Contact Us

ListenUp
5295 East Evans Ave.
Denver, CO 80222

Email: contact@listenup.com
Phone: 877-744-1179