Returns & Refunds

60-Day Satisfaction Guarantee and No-Hassle Return Policy:

We are dedicated to ensuring your absolute satisfaction through our comprehensive 60-Day Satisfaction Guarantee and No-Hassle Return Policy. If, for any reason, you find yourself dissatisfied with your purchase, take advantage of our 60-day window to return the item hassle-free. Please be aware that the original outbound shipping cost will be deducted from your refund. In the case of defective products, we cover the return shipping, allowing you to choose between a replacement or a full refund.

For a seamless return process, call us first at 877-744-1179 to obtain a return authorization number. Our goal is to make your experience as convenient as possible. You can also email us at contact@listenup.com

Credit or Exchange, 60 Days:

You have the flexibility to return merchandise within 60 days for credit towards a future purchase or exchange for another item. Connect with us at contact@listenup.com, and upon receiving and processing the returned item, we'll notify you of your credit or exchange.

No-Hassle Return Policy:

Your complete satisfaction is our commitment. If you're unsatisfied, utilize our No-Hassle Return Policy within 60 days. Original outbound shipping costs are deducted from refunds. For defective items, we cover return shipping, giving you the option of a replacement or full refund.

Exclusions & exceptions:

Please note that specially delivered or high-value products, such as McIntosh, Moon, larger televisions, floorstanding speakers, and furniture, may not be covered by this policy. Additionally, bespoke and custom-made items, along with certain products like window coverings, lighting fixtures, projection film screens, and custom ordered furniture are excluded. Commercial or contract sales are subject to the terms of the contract.

Return Procedure:

To initiate a return, contact us at contact@listenup.com or call 877-744-1179. Our service specialists will guide you through the process. Upon approval, you'll receive a return authorization (RA) number and a shipping label. Follow the checklist provided for proper preparation.

  1. Ensure the RA number is clearly marked on the shipping label.
  2. The item should be in like-new condition.
  3. Ship the item with all original packaging.
  4. Include all accessories from the original shipment (e.g., power cords, cables).
  5. Return all manuals, warranty cards, and printed materials in good condition.
  6. Use standard packing tape; avoid duct tape.
  7. Avoid writing on the original box.
  8. Attach the shipping label to the box with the RA number written on it.
  9. Cover or remove any remaining shipping labels on the box.

ListenUp reserves the right to refuse returns or charge restocking fees if items are not returned in like-new condition. Reasons for refusal or restocking fees may also include serial number mismatch, missing parts, improper repackaging, heavy use, or physical damage.

Price Matching and Price Protection:

At ListenUp, our commitment is to ensure you receive the best value for your purchases. Our Price Matching and Price Protection Policy offers 60-day price-drop protection and price matching for a confident shopping experience.

60-Day Price-Drop Protection:

Should the price of a purchased product offered by ListenUp drops within 60 days, contact us for a refund of the difference between your paid price and the newly advertised lower price.

Price Matching:

Take advantage of our 60-day price matching policy by requesting a price match on most items. Contact us through chat, email, or phone to initiate the process.

Eligibility:

For a successful price match, the item must be identical, brand new, and available in stock from an authorized dealer. The lower price must be current and verifiable through a web link.

Exclusions:

Certain exclusions apply, such as clearance, liquidation, or limited-time sales, as well as advertising errors. Refurbished, b-Stock, or damaged items, and products missing components or accessories are ineligible. Promotions involving rebates, cashback, or gift cards, as well as price-adjusted items, are also excluded.

Procedure:

Submit a price match request by contacting us through chat, email, or phone, providing the product link and proof of the lower price. Our team commits to prompt review and a guaranteed response within one business day.

Note:

Customers are entitled to one price match per identical item. ListenUp reserves the right to exercise discretion in refusing price matches.